Verify that the secondary server's name is correctly defined in the nf file. On a Windows system the log file is located at: \providers\print\win\print-provider.log Open this file from any text editor such as Notepad. This file often contains error messages indicating the cause or type of error. A secondary server can be a server style system hosting many printers, a desktop style system hosting printer(s) also shared to other network users, or a desktop style system with the printer used only for local users (not shared). The first step is to open the Print Provider's log file on the secondary server A PaperCut secondary server is a system that directly hosts a printer, that is, a print server with a Print Provider installed. There are a number of possible explanations. Specific information on printer compatibility is available in the PaperCut NG/MF Knowledge Base.
Papercut ng manual update#
We might be able to recommend a suitable set up or even supply a recent update supporting your hardware. If you're still having problems, email PaperCut Software support. Turn off (disable) the Enable advanced printing features.įor more information, see Knowledge Base. Right-click the printer then select Properties On the print server, select Start > Settings > Printers. Try turning Enable advanced printing features as follows:
Papercut ng manual drivers#
PaperCut NG/MF supports the majority of drivers distributed with recent Windows releases. Try the drivers included with the Windows CD. Do this on both the print server and all network clients. Install the Postscript drivers if one is available for the printer.
Papercut ng manual driver#
Many printers come with a variety of driver options. We recommend you try the following problem resolution actions: This is usually accompanied with an error message in the Application Event Log. If a printer's language is not recognized, PaperCut NG/MF cannot detect any pages and record the print job as a zero page count. PaperCut NG/MF currently supports about 90% of printers on the market. All print jobs must pass through the print server running PaperCut NG/MF. Ensure all network clients are configured as outlined in the PaperCut NG/MF installation guide. A print server can be a dedicated server but on many networks this server also performs other tasks, such as file serving to ensure only valid users can print to the printers.Īlternatively, you can configure the client computer to print directly to the network interface printer. Users submit print jobs to a print server rather then directly to the printer itself. Alternatively, you can set printer permissions on the print server A print server is a system responsible for hosting print queues and sharing printer resources to desktops. With system policies, you can make login to the domain mandatory, eliminating this problem. If the domain server does NOT authorize users, PaperCut NG/MF has no way of knowing who submitted the print job. Users are not correctly logging on to your network domain or computer. There are two main causes of this problem:
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